Privacy Policy
Last Updated: August 13, 2026
Dream Medical Revenue Cycle Management (D-Med RCM) ("D-Med RCM", "we", "us", or "our") is committed to protecting the privacy and security of the personal and health information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit an inquiry, or engage our medical billing and revenue cycle management services.
1. Information We Collect
We may collect personal information you voluntarily provide through our contact and lead forms, including your name, email address, phone number, practice name, medical specialty, state, and any message details you submit. We may also collect limited technical information such as browser type, device information, and general usage data through standard web analytics.
2. How We Use Your Information
Information collected is used to respond to inquiries, schedule consultations, provide requested billing and revenue cycle management services, communicate service updates, and improve our website and offerings. We do not sell your personal information to third parties.
3. HIPAA & Protected Health Information (PHI)
As a healthcare revenue cycle management provider, D-Med RCM may act as a Business Associate to covered entities under the Health Insurance Portability and Accountability Act (HIPAA). Any Protected Health Information (PHI) we access while performing billing, coding, or revenue cycle services on behalf of a client practice is handled in accordance with a Business Associate Agreement (BAA) and applicable HIPAA privacy and security rules, including encryption, access controls, and audit logging.
4. SMS & Communications Consent
By submitting a form on our website, you consent to receive SMS text messages, phone calls, and emails from D-Med RCM regarding your inquiry. Message frequency may vary, and message and data rates may apply. You may reply STOP at any time to opt out of SMS communications, or reply HELP for assistance. Consent to receive communications is not a condition of purchasing any service.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve site functionality, remember preferences, and analyze traffic patterns. You can control or disable cookies through your browser settings; disabling cookies may affect certain website features.
6. Data Sharing & Third Parties
We do not share your personal information with third parties except as necessary to provide our services (such as secure email delivery), comply with legal obligations, or protect our rights. Any third-party service providers who process data on our behalf are contractually obligated to maintain appropriate confidentiality and security safeguards.
7. Data Security
D-Med RCM maintains administrative, technical, and physical safeguards designed to protect personal and health information against unauthorized access, alteration, disclosure, or destruction, consistent with industry standards and ISO 27001-aligned practices.
8. Your Rights & Choices
You may request access to, correction of, or deletion of the personal information you have submitted to us by contacting us using the details below. We will respond to verified requests in accordance with applicable law.
9. Children's Privacy
Our website and services are intended for healthcare practices and business professionals. We do not knowingly collect personal information from individuals under the age of 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page indicates when this policy was last revised.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
D-Med Revenue Cycle Management, Inc.
Menara UOA Bangsar, 5, Jalan Bangsar Utama 1, Bangsar, 59000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Phone: +60 11-3732 6003
Email: hello@dmedrcm.com